pk luk Terms and Conditions

pk luk (referred to hereinafter as "we", "our", or "the platform") is an online gaming and sports betting service. This service is intended solely for adult users — that is, those who are 21 years of age or older. Compliance with the terms listed below is mandatory for all users.

By visiting our website, creating an account, or using any service, you confirm that you have read these terms in full and agree to abide by them. If you do not agree with any part of these terms, please refrain from using our services.

pk luk reserves the right to change or amend these terms at any time. Continued use of the platform after any amendment will be taken as acceptance of the updated terms.

The following requirements must be met to use pk luk's services:

• You must be at least 21 years of age.
• You must register an account in your own name and for your own use — registering on behalf of another person is not permitted.
• Each person may hold only one account.
• All information provided at the time of account registration must be truthful and accurate.
• No minor may use your account — full responsibility for this lies with you.

When opening an account with pk luk, you will need to provide the required details including a valid mobile number, email address, and date of birth. After registration, the account is activated through OTP verification.

Keeping your account password confidential is entirely your responsibility. Do not share your password with any third party. Report any unauthorised access to your account to our support team immediately.

If you experience any account-related issues, please use our 24/7 live chat support. To learn more about us, visit our About Us page.

To ensure a secure service, pk luk reserves the right to verify your identity at any time. This process may require a national identity card, passport, or other government-issued documents.

We reserve the right to restrict withdrawals and certain other features until the verification process is complete. Documents provided must be genuine and up to date.

Deposits at pk luk can be made using bKash, Nagad, Rocket, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks). The minimum deposit amount is ৳100.

Deposited funds are for your personal use only. Depositing funds from a third party, borrowed money, or illegal sources is strictly prohibited.

• Minimum deposit: ৳100 (same across all methods).
• Deposit methods: bKash, Nagad, Rocket, bank transfer.
• After a deposit, your balance is generally updated promptly.

A minimum balance of ৳800 is required to withdraw winnings. The withdrawal process is generally completed within 10 to 45 minutes. The same payment methods — bKash, Nagad, Rocket, and bank transfer — are available for withdrawals.

Before processing a withdrawal request, pk luk reserves the right to carry out additional verification for security reasons. Withdrawals may be temporarily held in the case of any suspicious transaction.

pk luk offers new members a 200% first-deposit bonus of up to ৳5,000. The wagering requirement for this bonus is 25 times the bonus amount.

For example: a deposit of ৳1,000 adds a ৳2,000 bonus, giving a total balance of ৳3,000, and ৳2,000 × 25 = ৳50,000 must be wagered before withdrawal. The bonus amount is never direct cash — winnings from a bonus cannot be withdrawn until the wagering requirement is met.

• Each bonus has its own wagering terms that must be read before claiming.
• Multiple bonuses cannot be active at the same time unless specifically stated.
• If bonus misuse is suspected, the account will be reviewed.
• pk luk reserves the right to modify or cancel any promotional offer at any time.

pk luk's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate differs at each tier — starting at a maximum of 0.2% at Bronze and going up to a maximum of 0.8% at Diamond.

Cashback is calculated from the total net loss for the week — that is, a fixed percentage of what remains after total winnings are deducted from total losses. pk luk will give advance notice of any changes to VIP benefits.

The following activities are strictly prohibited on the pk luk platform and may result in account termination:

• Any form of fraud, gaining an artificial advantage through software, or system manipulation.
• Misusing bonuses or offers by creating multiple accounts.
• Attempting unauthorised access to another user's account.
• Conducting money laundering or any other illegal financial activity.
• Unlawfully copying, reproducing, or distributing any part of the website.
• Disrupting the normal operation of the platform or attempting to hack it.

We use SSL encryption and advanced security technology to keep your information and financial transactions safe. To learn more about how your personal data is stored and used, please read our Privacy Policy.

pk luk reserves the right to temporarily suspend or permanently terminate an account in the following circumstances:

• Breach of terms and conditions or involvement in prohibited activities.
• Registering with false information or failing to cooperate with verification.
• Extended periods of inactivity (after a specified time limit has passed).
• When required to comply with a legal or regulatory directive.

Before terminating an account, pk luk will make every reasonable effort to notify you in advance. If a valid balance exists, appropriate steps will be taken to return it, subject to the obligations under these terms and conditions.

pk luk believes gaming is a form of entertainment — not a source of income. We encourage all users to play within their means, with awareness, and in control of their own choices.

If you feel that gaming is having a negative effect on your daily life or financial situation, please contact our support team. We can help you set deposit limits, temporarily suspend your account, or enable self-exclusion. For our full guidance on responsible gaming, visit the Responsible Gaming page.

• You can set deposit and bet limits for yourself.
• Your account can be paused for a set period if needed.
• Once self-exclusion is activated, you will not be able to log in to your account for the specified duration.

All content on the pk luk website — logos, designs, text, graphics, software, and databases — is protected by our intellectual property rights. Copying, distributing, or modifying these beyond personal use without prior permission is prohibited.

You are granted limited permission to use the site for personal, non-commercial purposes only. This permission does not confer any rights over our intellectual property.

pk luk is not liable for:

• Games being interrupted due to internet connection issues or device faults.
• Any errors in the software of third-party game providers.
• Account-related issues caused by the user's own actions.
• Unexpected technical outages or third-party attacks.

In any circumstance, pk luk's maximum liability is limited to the amount deposited by the user in the specific transaction in question.

If you have a dispute or complaint, please contact our customer support team first. pk luk provides 24/7 support in Bengali and English via live chat and email.

If a resolution is not reached through direct contact, both parties will attempt to settle the dispute through mutual agreement. These terms and conditions are governed by the applicable laws of Bangladesh.

For quick answers to common questions, visit our FAQ section — it covers many questions about payments, bonuses, and accounts.

pk luk collects, stores, and processes your personal information solely for the purposes of providing services, ensuring security, and meeting legal obligations. Your information is never sold to third parties.

For full details on how we collect and use data, please read our separate Privacy Policy document. It is considered an integral part of these terms and conditions.

These terms and conditions, the Privacy Policy, and other related documents together form the entire agreement between pk luk and the user.

If any part of these terms is found to be unlawful or unenforceable, that specific part will be set aside and all remaining provisions will remain fully in effect.

These terms and conditions are written in Bengali and the Bengali interpretation shall be considered final. Any translation into another language is for convenience only — in the event of a dispute, the Bengali version will take precedence.

pk luk's failure to enforce any provision or right does not constitute a waiver of that right. It may be exercised at any time thereafter.