pk luk Privacy Policy

This privacy policy applies to the pk luk platform and all its services. By using the pk luk website to open an account, place bets, or use any service, you are considered to have agreed to this policy.

pk luk is committed to creating a safe and trustworthy online gaming environment for users in Bangladesh. Our pk luk About Us page introduces our services. This privacy policy is an integral part of that introduction.

This policy applies only to pk luk's own digital properties. pk luk is not responsible for the privacy practices of third-party websites or services.

Various types of information are collected when you register and use services on pk luk. This information comes from two main sources — information you provide directly, and information collected automatically through your use of the platform.

Collected information is used only for specific and legitimate purposes. pk luk never sells your information to marketing companies.

• Account registration, verification, and maintenance
• Processing all financial transactions including deposits and withdrawals
• Preventing fraud, money laundering, and other illegal activities
• Providing customer support and resolving issues
• Monitoring and improving platform performance
• Meeting applicable legal and regulatory obligations
• Sending personalised gaming content and relevant promotional messages (if consent has been given)

As part of our Responsible Gaming policy, we analyse user gaming patterns to identify early signs of harmful behaviour and provide support information to individuals when needed.

pk luk does not sell or rent your personal information to third parties. However, information may be shared within defined limits in the following cases:

The pk luk platform uses cookies and similar technologies to manage your session, maintain service quality, and improve user experience.

pk luk applies both technical and organisational security measures to protect user information from unauthorised access, alteration, or damage.

• SSL Encryption: All data transmission is encrypted using SSL technology.
  SSL Secured Connection
• Password Hashing: Your password is never stored directly — it is kept in encrypted form only.
• Access Controls: Only authorised staff can access user data for specific, necessary purposes.
• Regular Security Assessments: Audits are conducted regularly to identify system vulnerabilities.
• OTP Verification: A one-time password (OTP) is required for sensitive account activities.

However, no one can guarantee complete security on the internet. If a data breach occurs, pk luk will notify affected users within the timeframe required under applicable law.

pk luk retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

As a registered user on the pk luk platform, you have certain important rights over your own information.

• Access: You can request to know what information pk luk holds about you.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion Request: In certain circumstances you may request deletion of your information, though it may not always be possible to delete all information due to legal obligations.
• Objection to Processing: You can object to the processing of your information for specific purposes.
• Withdrawal of Marketing Consent: You can opt out of promotional communications at any time.

To exercise these rights, you can write to pk luk at the contact details below. Our support team provides assistance in both Bengali and English, seven days a week, twenty-four hours a day.

For general questions about data protection, betting rules, or account management, visit our FAQ section — many common questions are answered there.

All pk luk services are strictly for individuals aged 21 (twenty-one) and above. No information is knowingly collected from anyone under the age of 21.

Age is verified at registration, and if a user registers with false information, their account will be suspended and the collected information will be deleted. If a parent or legal guardian believes their child has provided information on pk luk, please contact us immediately.

pk luk reserves the right to change or update this privacy policy when necessary. Any significant changes will be published on this page with a new "Last Updated" date.

For important changes, a notification may be sent to your registered email. Continued use of pk luk after any changes will be considered acceptance of the updated policy.

It is advisable to read pk luk's Terms and Conditions alongside this policy, as both complement each other and together define your rights and pk luk's responsibilities.

If you have any questions, concerns, or complaints about this privacy policy, please contact the pk luk support team. We process all requests within a reasonable time.